FAQs

Ordering and Payment

1. How do I place an order?

   • Simply browse our website, add items to your cart, and proceed to checkout. You can create an account or check out as a guest.

2. What payment methods do you accept?

   • We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.

3. Is my payment information secure?

   • Absolutely! We use secure encryption technology to protect your payment information.

4. Can I cancel or change my order?

   • If your order has not yet shipped, you may be able to cancel or modify it. Please contact us as soon as possible at support@verbnowshop.com or +1 (770) 422-2080.

Shipping and Delivery

1. How much does shipping cost?

   • Shipping costs are calculated based on your order weight and destination. You can see the estimated shipping cost at checkout.

2. How long will it take to receive my order?

   • Orders typically arrive within 15 business days from the date of shipment.

3. Do you offer international shipping?

   • Yes, we ship to most countries worldwide.

4. Can I track my order?

   • Yes, you will receive a tracking number once your order ships. You can use it to track your package's progress.

Returns and Refunds

1. What is your return policy?

   • You may return eligible items within 30 days of delivery for a refund or exchange.

2. How do I initiate a return?

   • Contact our customer support team at support@verbnowshop.com or +1 (770) 422-2080 to start the return process.

3. When will I receive my refund?

   • Refunds are typically processed within 5-7 business days after we receive your returned item(s).

Product Information

1. Are your products safe for children?

   • Yes, we prioritize the safety of our products and ensure they meet all relevant safety standards.

2. Where can I find more information about a product?

   • Each product page on our website includes detailed descriptions, images, and specifications.

Other

1. How can I contact customer support?

   • You can reach us by email at support@verbnowshop.com or by phone at +1 (770) 422-2080.

2. Do you offer gift wrapping?

   • We currently do not offer gift wrapping.